Verizon High Speed Internet (HSI) Fact Sheet
Verizon broadband customers total 9.2 million, with nearly 5.8 million of them enjoying HSI reliability, plan variety, special-feature services and 24 x 7 technical support. Verizon's up-to-7.1 Mbps (megabits per second) High Speed Internet service is now available to more than 10 million homes and small businesses in 24 states and the District of Columbia.
Overall View
Enabled by digital subscriber line (DSL) technology and first offered in 1998, Verizon High Speed Internet (HSI) service is the company's most widely available form of broadband offered to residential customers and small businesses.
Verizon HSI service is offered in the following downstream and upstream connection speed configurations:
Up to 1 Mbps* x 384 Kbps* Downloads data and photo files up to 12 times faster than a dial-up Internet connection.
Up to 3 Mbps x 768 Kbps Downloads data and photos up to three times faster than 1 Mbps HSI, and up to 50 times faster than a dial-up Internet connection.
Up to 7.1 Mbps x 768 Kbps Downloads data and photos up to 125 times faster than a dial-up Internet connection; good for watching movies and streaming video files.
* Mbps = megabits per second
* Kbps = kilobits per second
According to PC Magazine’s 2009 Readers’ Survey, Verizon High Speed Internet scored higher than the average Internet service provider score in overall service satisfaction and beat the average provider's score in fees charged. Verizon HSI also needed fewer repairs than the average provider, including several major cable companies, the survey found.
In addition, JD Power’s 2009 annual broadband customer satisfaction study ranked Verizon as the top Internet Service Provider in the East outscoring all other competitors in overall satisfaction and ranking Verizon highest in performance and reliability, cost of service, offerings and promotions, and billing.
HSI speeds are between a customer’s location and the Verizon central office serving that home or small-business location. Actual download and upload speeds will vary based on numerous factors, such as the condition of wiring at one’s location, computer configuration, Internet and network congestion and the speed of Website servers one accesses, among other factors.
Verizon HSI is a dedicated data service. This means customers get a dedicated connection to the Verizon central office and don’t share their data connection with anyone else -- unlike cable modems and Wi-Fi, which are shared connections.
Pricing
Annual contract pricing for Verizon’s HSI services begins at $19.99 per month for up to 1 Mbps service, $29.99 per month for up to 3 Mbps, and $39.99 per month for up to 7.1 Mbps. When customers sign up for an annual commitment, they are often eligible for promotional incentives that may include additional savings and product offers.
Current pricing and promotions for HSI and other related services can be obtained online by clicking here.
High Speed Internet Features
Customers don't select Verizon HSI service just for the speed attributes; they also receive the following features:
- 30-Day Money-Back Guarantee
- 24 x 7 Live Tech Support
- 10 MB of free Personal Web space; Multiple E-Mail Accounts
- Choice of home pages: Verizon Yahoo!, Verizon with AOL, Verizon with Windows Live or Verizon’s personalized start page.
- E-mail Forwarding with TrueSwitch. Customers who have an e-mail account with another provider can easily switch it over to Verizon in a snap. With Verizon, TrueSwitch is free.
- Remote E-mail Access allows customers to use Webmail to access their Verizon e-mail accounts from any computer.
Verizon Online Entertainment
Customers also have access to a range of free content when ordering Verizon High Speed Internet:
Sports 
Watch live games and events; get expert analysis, early premieres of ESPN shows and behind-the-scenes exclusives.
Kids/Family 
Experience the magic of Disney with games, activities, movie previews and videos updated weekly.
Movies 
Enjoy Movies On Demand with Starz® Play.
News 
Stay informed with the only 24 x 7 breaking-news channel on the Web. Watch the day's top stories, entertainment roundups and business reports.
Soaps 
Get instant access to soap scenes updated daily, extended coverage of beloved soap stars and original programming.
Verizon Online Premium Services
Verizon Internet Security Suite ... Surf the Web with Confidence
The Verizon Internet Security Suite packs all the protective punch customers need to keep themselves and their families safe online with a simple, easy-to-use, "set it-and-forget-it" solution. With automatic malware updates every three hours, parental controls, and preset scheduled virus and spyware scans right out of the box, Verizon delivers 24 x 7 protection against the latest threats.
Verizon Games On Demand ... More Than 1,300 Games ... Unlimited Downloads
Kids, moms, dads, teens, seniors - everyone can enjoy this games community with unlimited downloads. It's also a great deal compared with the typical $60 retail price. With Verizon, the first 14 days are free for new subscribers.
Movies On Demand with Starz Play ... Up to 2,500 Titles. Unlimited Downloads
No more return dates, per-rental fees, scratched discs or other common hassles. Everyone can watch together, and always have access to the movies they want with Starz Play. With Verizon, the first 14 days are free for new subscribers.
- One membership for the whole household.
- Download to as many as three computers or compatible portable devices.
Expert Care ... Premium Technical Support
Some computer viruses strike with no warning. What if that happens to a customer's PC? Whom does the customer call for help? Premium Technical Support can help with viruses and many other big problems not covered by Verizon's standard technical support.
- Talk with knowledgeable technicians.
- 24 x 7 support - even on holidays.
- One toll-free number to call as often as customers need.
Expert Care ... Protection Plans Provide Complete Coverage for Customers' PCs, TVs and Phones
With Verizon’s Expert Care Protection Plans, customers choose the level of hardware support that gives them the peace of mind they need. Verizon uses specialists to provide the troubleshooting, repair and replacement of customers’ equipment no matter the age or purchase price of the items covered.
Verizon Online Backup & Sharing ... Like a Lockbox for Your Priceless Files
Backup
Back up and protect your photos, financial records, videos and music from accidental damage, power surges, hackers and hard drive crashes. (Storage capacity of 1-50 GB is available.)
Sharing
Share files privately with friends and family - without the hassles of e-mail attachments.
Get peace of mind knowing your files are safe and secure.
Verizon media contacts:
Kevin Laverty, 425-261-5855, kevin.laverty@verizon.com
Bill Kula, 972-718-6924, william.kula@verizon.com
