Diversity in Our Service Delivery

Over a million customers have told us they prefer to talk to people who can speak their language when calling about their home or business account. So we do. Whether the language is Mandarin, Cantonese, Korean, Spanish, Russian or Vietnamese. Our multilingual center employees help customers across the country communicate in their language of choice.

Some 1100 employees provide technical assistance and handle service, billing and repair requests in a customer's preferred language. More than 600,000 customers in New York and California receive their bills in Spanish. Customers who do business with Verizon in-language spend $420 million annually on the company's products and services.

Verizon's northeast and California centers for customers with disabilities are dedicated to serving nearly 5 million customers who have hearing, vision, speech and mobility impairments. Specially trained service representatives recommend communications solutions that involve telephone services, directory assistance, discounts for customers who use text telephones, and phone bills in large print or Braille. The centers have distributed over 75,000 pieces of special telecommunications equipment including teletypewriters, or TTYs, for the deaf; large-number telephones for the vision-impaired; and equipment that operates hands-free.