iobi Enterprise Sizzlers
Select examples of iobism Enterprise features at work in the real world.
PROMPT ME
Feature Description: Provides users with a pop-up notification on the user's desktop PC or laptop enabling the user, in real-time, to accept the call, forward the call to an alternative phone or location, forward the call to voice mail, or block the incoming call.
Benefits: Employees working remotely can create a virtual assistant. They can see who is calling and answer calls in real time or forward them to another device from any geographic location. With iobi, users can also manage multiple calls simultaneously, increasing efficiency.
Use Cases:
- Consultants who work remotely can manage their phones, even from the client location. They can route priority calls to their cell phone or current location and send others directly to voice mail.
- Field services employees are always in touch with the main office and can adjust their schedules to respond to an urgent call at a moment's notice.
- Sales representatives calling on customer accounts can ensure their availability to their top accounts - or whichever accounts they choose.
- Banking representatives working from different branch locations can choose to send calls to a covering co-worker while en route to the next location.
- [NOTE: iobi Enterprise also can just alert you -- via SMS to a compliant device when you're not online -- that a call has come in or a message has been left.]
VOICE MAIL RETRIEVAL
Feature Description: Enables users to replay, store, and annotate voice messages. The messages are played over the PC and can be forwarded as wave file attachments using e-mail.
Benefits: Users can retrieve voice mails via their PC, forward them using e-mail and organize them with their e-mail service.
Use Cases:
- Mortgage broker never misses important messages that can decide if and how the client gets a home.
- Administrative assistants can screen voice mails for busy executives, forwarding the most important ones as e-mails, which can be addressed during long flights back to the home office.
- Employees in training classes can retrieve and respond to messages during breaks in training. By responding via e-mail, employees also save the expense of making multiple long-distance calls back to the office.
SCHEDULED CALL FORWARDING
Feature Description: Provides users with the ability to set call forwarding based on a particular day, week, or month and time of day. Iobi will look at the calendar and process calls based on the user's direction.
Feature Benefits: Mobile employees can merge their voice services with their daily schedules, enabling voice features to follow them as desired
Use Cases:
- Busy executives can schedule their calls to follow them throughout the day, no matter where the location, while their telecommuting employees are always available whether working from the home, office or in between.
- College professors can set their telephone communications around classes, office hours and campus events.
- Physicians can schedule call forwarding around surgeries and consultations, giving answering services or medical assistants the ability to answer calls in between.
- Attorneys can ensure their clients can find them by moving call forwarding around to reflect court appearances.
- Sales executives can simplify communications for their clients by providing one number that can follow them all day, every day.
Instant Messaging with File Sharing
Feature Description: Enables iobi users to send secure instant messages, including files, to other Enterprise users, who are also logged on to the network. A pop-up instantaneously appears on the sender's and recipient's desktops with the initial message and all subsequent replies.
Feature Benefit: Saves the time and energy of making a phone call by providing users with instant access to other users through a real-time chat session, allowing two-way communication even if a user is already on the phone or in a meeting.
Use Cases:
- College professors can coordinate ad hoc tutoring sessions with one or more students to explain a lecture point made earlier in the day, or give immediate comments on a term paper or thesis.
- Public relations executives can have specialists on "the line" during phone briefings with analysts/reporters to provide immediate answers.
- Consultants can have sidebar discussions while presenting webinars. They can also distribute the most recent versions of the presentation materials directly to the attendees.
- Paralegals can provide research directly to attorneys during court proceedings - aiding them in making a critical objection.
