VERIZON IN-HOME AGENT SELF-HELP VIDEOS

Verizon gives customers the option of watching self-help videos that explain their service or help resolve issues, sparing them a call to a service representative. Here are the videos currently available from Verizon's innovative In-Home Agent, available on the FiOS TV screen by pressing Menu, Help, In-Home Agent and Help Videos.

Default DVR Settings
Learn about the standard settings on FiOS DVRs and how to customize DVR settings to match your preferences. http://www.verizonwebcasts.com/vztb/10334/in_home_agent/default_dvr_settings/vod/asx/archive.asx

DVR Recording Basics
Learn the basics of your FiOS DVR, including how to record and delete shows.  Plus, learn how to view your DVR's available space for recording additional shows.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/dvr_record_basics/vod/asx/archive.asx

Configuring Your Audio Settings
Learn to adjust the audio settings on your FiOS set top box to maximize your television enjoyment.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/configuring_audio/vod/asx/archive.asx 


About the FiOS Message Center
Learn about the FiOS Message Center, a valuable way to receive updates about your FiOS Service.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/message_center/vod/asx/archive.asx


Using FiOS Search
Learn to use the advanced FiOS Search tool, a great way to find programs using keywords. Get useful tips on the many different ways to find exactly what you're looking for.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/using_fios_search/vod/asx/archive.asx

Closed Captioning
Learn to activate closed captioning.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/closed_captioning/vod/asx/archive.asx

Pay-Per-View FAQS
Learn the answers to frequently asked questions about Pay-Per-View programming, including questions about standard vs. high-definition, as well as monthly limits. http://www.verizonwebcasts.com/vztb/10334/in_home_agent/before_you_order_ppv/vod/asx/archive.asx


Parental Controls
Learn about setting parental controls on your FiOS TV, and about setting a PIN to prevent children from making unauthorized purchases.   http://www.verizonwebcasts.com/vztb/10334/in_home_agent/parental_controls/vod/asx/archive.asx

FiOS Phone Service
Learn the basics about FiOS phone service, as well as about advanced features, including voicemail, caller ID and call waiting. Also, review instructions about how to retrieve your voicemail PIN.   http://www.verizonwebcasts.com/vztb/10334/in_home_agent/fios_phone_service/vod/asx/archive.asx

The FiOS Guide
Learn to use the FiOS on-screen guide to quickly browse television listings. Learn about advanced features, and how to use the guide to find out more about upcoming programs.  http://www.verizonwebcasts.com/vztb/10334/in_home_agent/the_fios_guide/vod/asx/archive.asx 
 

The In-Home Agent
Verizon's In-Home Agent can resolve many issues relating to your FiOS Service. Learn about this valuable tool, and how to access it on your computer or through your FiOS television service.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/in_home_agent/vod/asx/archive.asx 

Pay-Per-View History
Learn to view and edit your Pay-Per-View history and also view upcoming Pay-Per-View events.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/reviewing_ppv_purchased/vod/asx/archive.asx   

Setting Up Email
Learn to set up email accounts using the In-Home Agent.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/setting_up_email/vod/asx/archive.asx

Video On Demand
Learn how to access FiOS Video On Demand, including hundreds of free programs and thousands of movie titles.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/vod_basics/vod/asx/archive.asx

About Widgets
Learn all about Widgets, a feature that provides access to customized content, including sports scores, local weather, even access to popular social networking sites.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/about_widgets/vod/asx/archive.asx

 
Favorite Channels
Learn to set up your Favorite channels, so you can easily access the programming you enjoy most.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/favorite_channels/vod/asx/archive.asx

How FiOS Works
Use this overview to familiarize yourself with your FiOS equipment, including your power supply unit, battery backup, broadband home router, and set top box.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/how_fios_works/vod/asx/archive.asx

Using Modes
Learn to use "Modes," a tool that can help you quickly locate specific types of programming, such as movies, sports, or children's programming.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/using_modes/vod/asx/archive.asx

Video Settings
Learn to configure your Verizon Set Top Box to ensure that you're receiving the best possible picture on your television. Adjustable settings include your television's aspect ratio and resolution.
http://www.verizonwebcasts.com/vztb/10334/in_home_agent/video_settings/vod/asx/archive.asx